This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase through our website. By placing an order, you agree to the terms described here. If anything is unclear, please reach out through the Contact page before completing your purchase.

Order Processing

All orders are subject to a processing period before shipment. Processing includes order verification, payment authorization, inventory allocation, packing, and handoff to the carrier. The standard processing window is one to three business days. Business days are Monday through Friday, excluding federal holidays observed in the United States. Orders placed on weekends or federal holidays will begin processing on the next business day.

During periods of unusually high order volume — including but not limited to seasonal sales events, promotional periods, and the weeks surrounding major holidays — processing may extend beyond the standard window. We make every effort to communicate delays on the website and through order confirmation emails, but we do not guarantee processing times. If your order requires expedited handling for a specific reason, please contact us before placing the order to confirm feasibility.

Once an order has entered the processing stage, it cannot be modified or cancelled. This includes changes to the shipping address, items in the order, and payment method. If you believe an error has occurred, contact us immediately; we will do what we can, but we cannot guarantee that changes will be possible after processing begins.

Shipping Methods and Delivery Estimates

Orders are shipped using carriers selected at our discretion based on destination, package size, and service availability. Standard shipping is the default method for all orders unless otherwise specified at checkout.

The estimated delivery window after shipment is six to twelve calendar days for most destinations. This estimate begins when the carrier receives the package, not when the order is placed. The total time from order placement to delivery is therefore the processing window (one to three business days) plus the transit window (six to twelve calendar days).

Delivery estimates are not guarantees. Transit times are influenced by factors outside our control, including carrier network conditions, weather events, customs processing, local postal delays, and destination-specific operational issues. We do not refund shipping charges or offer compensation for delays that are attributable to carriers, customs authorities, or events beyond our reasonable control. If a package is significantly delayed, we will assist in tracing it and, where appropriate, initiate a carrier investigation.

Free Shipping

Shipping is free on every order, to every destination we serve, with no minimum purchase requirement. There is no membership tier, no promotional code, and no hidden surcharge. The price you see at checkout is the price you pay for the product. Shipping is included.

This free shipping commitment applies to standard shipping methods. If a expedited option is ever offered at checkout, the cost of that upgrade, if any, will be displayed clearly before payment. Free shipping does not extend to return shipping unless specifically stated in the Refund Policy.

Duties, Taxes, and Import Charges

For customers outside the United States, orders may be subject to import duties, taxes, and customs clearance fees assessed by the destination country. These charges are not determined by us and are not included in the product price or shipping cost at checkout.

We cover the cost of applicable duties and import charges for orders shipped to destinations we serve. You will not be asked to pay additional fees at the time of delivery for customs clearance, import duties, or similar charges. If a carrier or customs authority attempts to collect such fees from you, please contact us through the Contact page before making payment, and we will resolve the matter.

This coverage applies to standard customs assessment. It does not extend to penalties, fines, or charges arising from the provision of inaccurate information by the customer, refusal to accept delivery, or failure to comply with local import regulations.

Delivery Confirmation and Risk of Loss

Title to and risk of loss for products passes to you upon delivery to the address provided at checkout. Delivery is deemed complete when the carrier records the package as delivered, whether by signature, photographic proof, or electronic confirmation.

If tracking indicates delivery but you have not received the package, please check with neighbors, building management, or the local carrier facility before contacting us. We will assist in filing a carrier claim where appropriate, but we are not responsible for packages confirmed as delivered to the address provided. If you believe the address was entered incorrectly, contact us as soon as possible; we cannot guarantee address changes after processing begins.

Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. This includes apartment or unit numbers, building names, postal codes, and any delivery instructions required by the destination. We do not verify addresses before shipment and are not responsible for orders shipped to an address that was entered incorrectly by the customer.

If a package is returned to us due to an incorrect or undeliverable address, we will contact you using the email address provided at checkout. You may choose to have the order reshipped to a corrected address at your expense for the reshipping cost, or receive a refund for the product cost less the original shipping cost (which, for orders that received free shipping, will be calculated at our standard shipping rate). If we do not receive a response within thirty days, the order will be considered abandoned and no refund will be issued.

Split Shipments

Orders containing multiple items may ship from different locations or in separate packages. When this occurs, you will receive tracking information for each package as it becomes available. Split shipments do not affect the total shipping cost, which remains free.

Shipping Restrictions

We reserve the right to limit or decline shipping to certain destinations, addresses, or order types. This may include forwarding addresses, temporary accommodation addresses, and destinations subject to international sanctions or carrier restrictions. If we are unable to ship to your address, we will notify you and issue a full refund.